Shipping

THE CW EXPERIENCE

 

For purchases facilitated through the Chateau: (  Items marked with Wren )

Chateau Wren provides unique items that are processed in the store, at the Chateau. These items are purchased by you from our store, processed by our team at Chateau Wren and shipped directly to you from the Chateau. These items will be marked with Wren in their listing and are subject to our return policy. Our Customer Service team at the Chateau can be contacted at  Contact CW – Chateau WrenYou will receive e-mail communication from our team at the Chateau regarding the progress of your order and when pieces ship. These items will be shipped via UPS. Please confirm that your address is correct prior to completing your order. Chateau Wren does not take responsibility for addresses incorrectly entered and subsequently shipped to the wrong location.

 

For purchases facilitated through our SideDoor team:

Shipping prices are included in the price listed and will be itemized for you upon checkout

Chateau Wren provides an ability for all customers, not just clients, to purchase to-the-trade home furnishing pieces. In regard to these exclusive items, each of these pieces are purchased by you from our store, processed by our team at SideDoor and shipped directly to you from the manufacturer. We have partnered with SideDoor to secure and fulfill these orders, handle our logistics and provide a luxury level of customer service. Our amazing customer service team can be contacted for any questions or concerns about delivery and/or damages at  info@sidedoor.com 

You will receive e-mail communication from our SideDoor team regarding the progress of your order and when pieces ship. Most furniture is shipped via a local freight carrier. The freight carrier will call you when your furniture is ready for delivery to schedule a delivery date.

 

Will items be placed inside my home?

Furniture will be delivered to your door / Threshold. You may instruct the delivery personnel as to whether you would like your delivery placed immediately inside your home, or left on your doorstep. Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging.

If you require White Glove delivery please reach out to our team at the Chateau Contact CW – Chateau Wren with your order number and we will gladly arrange this service for you at an extra charge.

White Glove delivery includes: packaging removal, light assembly, and placement. 

 

Are other colors, finishes available?

Possibly! Please email us at Contact CW – Chateau Wren  tell us the size or finish you need and will be happy to check on availability.